Archive for category Customer Service
Customer Service Only As Good As What YOU Create #smallbizIQ
Posted by Staff in Advice and Tips, Customer Service on July 20, 2009
When you see these words: Customer Service, what comes to mind? Speedy service? Low prices? A ‘no-questions-asked’ return policy? Okay, these attributes certainly define some of the aspects of customer service, but speak more to the overall company policies and guidelines that have been crafted, not specifically to the individual providing the service.
It’s all very well for [...]
Small Business CRM Is Here To Stay #smbiz
Posted by Robert Bacal in Advice and Tips, CRM (Customer Relationship Management), Customer Service, Small Business Strategy and Decision-Making on July 16, 2009
Small Business CRM Is Here To Stay
By Cameron Brown
If you are interested in some free helpful guides on CRM options, click here.
If you ask most small business owners what priority CRM has in their short-term business plans, chances are you’ll get more than one blank stare. The fact is that most small business [...]
Civility In Your Workplace #smallbizIQ
Posted by Staff in Advice and Tips, Customer Service, General, Small Business Challenges on July 14, 2009
As a small business owner you’ll want to consider civility guidelines and principles that need to be in place within your environment to ensure that your employees are motivated to work hard. A civil workplace will help your employees cultivate loyal customers through out the life of your business enterprise.
Civility is defined as a set of behaviors [...]
Outfitting Your Small Business Premises smallbizIQ
Posted by Staff in Advice and Tips, Customer Service, General, Starting A Small Business on June 2, 2009
How well does your business decor reflect your services and personal business style?
When it comes to designing your work space, there are many issues to consider. The number one consideration is whether or not you will be meeting your clients in your designed business space, or just interacting with them over the telephone and internet. [...]
Is Bad Business Worse Than No Business For the Small Business Owner?
Posted by Robert Bacal in Customer Service, Small Business Strategy and Decision-Making on May 16, 2009
Is Bad Business Worse Than No Business For the Small Business Owner?
By Mark Bergman
Editor’s Commentary: Particularly in tough times, small business owners feel more desperate and forget that a customer has both a value and a cost. The value is easy to see, but the cost may not be. Sometimes, the taking on of a [...]