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Every interaction with a current customer or a potential current advertises the values of your small business. These articles can help make every encounter with your customers a good reason for them to return for your products or services over and over again. Check out the tips for telephone etiquette. Also there's some advice for dealing with difficult or unreasonable clients. We can help you to decide if it is time to fire your customer, and help you find the right words for doing so. Managing your client's expectations is a huge part the provider/customer relationship. Learn how to do this easily and effectively. Is the customer always right? Do you know how to handle your customer when he/she is not right? Some of these articles address this issue and other potentially troublesome situations.
Top : Customers : Page 3
Small Business Resource Center Library
:
Customers
Training and Education Resources:
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Connecting With Customers
By
Paul Lemberg
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Why exactly do clients buy from you? What is the full value of your product/service to your clients? Learn why these are a must know for you to bring in continual waves of new clients.
(Added:
19-Mar-2008
Hits:
25
)
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Telephone Success Strategies For Small Businesses
By
David Frey
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Here's some really great advice for ensuring that your employees are using the telephone as a successful marketing tool and a demonstration of excellent customer service. Many ideas are presented here and you don't want to miss a single one!
(Added:
18-Mar-2008
Hits:
29
)
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When Innocent Questions Turn Into Hours Of Unpaid Time
By
Mark Silver
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This article provides keys to 'turning on the meter' to help small business owners to stop answering casual caller questions and begin to treat the caller as a client.
(Added:
10-Mar-2008
Hits:
23
)
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10 Powerful Steps to Diffuse Angry Customers
By
John Merhmann
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Dissatisfied customers are, unfortunately, a fact of business life. How you respond will determine whether the customer goes on to tell all his friends and family how terrible your business is or instead rave about your unmatched customer service.
(Added:
3-Mar-2008
Hits:
30
)
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Passing the "Tell Me More" Test
By
Jill Konrath
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As a small business owner trying to win business probably feel like a winner when your prospective client asks for more information. At this point what you say next can make or break the deal for you. Find out more by reading this article.
(Added:
21-Feb-2008
Hits:
23
)
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Effective Written Responses to Customer Problem Situations
By
Carl Chesal
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These Eight time-tested tips have helped the author write effectively to Customer Complaint Response Situations over and over again. Try these writing tips in your quest for a win-win situation between your small business and your customers.
(Added:
20-Feb-2008
Hits:
14
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Pages Updated On:
11-Dec-2008
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