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Every interaction with a current customer or a potential current advertises the values of your small business. These articles can help make every encounter with your customers a good reason for them to return for your products or services over and over again. Check out the tips for telephone etiquette. Also there's some advice for dealing with difficult or unreasonable clients. We can help you to decide if it is time to fire your customer, and help you find the right words for doing so. Managing your client's expectations is a huge part the provider/customer relationship. Learn how to do this easily and effectively. Is the customer always right? Do you know how to handle your customer when he/she is not right? Some of these articles address this issue and other potentially troublesome situations.
Top : Customers
Small Business Resource Center Library
:
Customers
Training and Education Resources:
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How to Prevent a Style Conflict Between Customer Service and Sales
By
Hans Bool
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This article makes an excellent point by recommending consistent methods of customer contact between the initial sales event and future sales/service requests. Learn how to match these two events and how effective the matching can be as a customer service tool.
(Added:
27-Oct-2008
Hits:
16
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The Dangerous Customer
By
Shep Hyken
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This article provides some great reasons for going beyond simply satisfying your customers. Find out why the author considers satisfied customers your most dangerous customers.
(Added:
21-Oct-2008
Hits:
13
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6 Celebrity Secrets for Making Your Customers Feel Like Stars!
By
Donna Cutting
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If Johnny Depp walked into your workplace today, how would you behave? If you're like most people, you'd drop whatever you were doing and approach him, smiling, ready and eager to serve him. But what about the rest of your customers?
(Added:
15-Sep-2008
Hits:
26
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Customer Service Isn't Brain Surgery
By
John McAlister
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Here are 15 customer service tips that will help you create a more successful sales environment for your business.
(Added:
15-Sep-2008
Hits:
29
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Resolving Conflicts with Clients
By
Ginger Derrickson
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A personal account of one small business owners' dilemma with regards to resolving a customer complaint. This article is thought-provoking and can help you decide your actions when next faced with an unreasonably dissatisfied customer.
(Added:
1-Apr-2008
Hits:
185
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Calculated Costs of Just One Customer Complaint
By
Patricia Weber
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One complaining customer is your opportunity to improve. You can rescue the potential, immense loss when you improve on what that one customer complains about. Provide a solution that they agree is more than satisfactory. Statistics show that 7 out of 10 customers will do business with an organization again if a complaint is resolved in their favor relatively quickly.
(Added:
1-Apr-2008
Hits:
202
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Pages Updated On:
17-Nov-2008
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13:07:00
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