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Every interaction with a current customer or a potential current advertises the values of your small business. These articles can help make every encounter with your customers a good reason for them to return for your products or services over and over again. Check out the tips for telephone etiquette. Also there's some advice for dealing with difficult or unreasonable clients. We can help you to decide if it is time to fire your customer, and help you find the right words for doing so. Managing your client's expectations is a huge part the provider/customer relationship. Learn how to do this easily and effectively. Is the customer always right? Do you know how to handle your customer when he/she is not right? Some of these articles address this issue and other potentially troublesome situations.
Top : Customers
Small Business Resource Center Library
:
Customers
Training and Education Resources:
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Top 10 Ways to Keep Your Customers
By
Kate Schultz
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This ten item list is essential reading for all small business owners. As well as using it as a checklist for day-to-day customer interactions, it can be used as a high-level training plan when training your employees in customer service.
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(Added:
1-Apr-2008
Hits:
177
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Resolving Conflicts with Clients
By
Ginger Derrickson
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A personal account of one small business owners' dilemma with regards to resolving a customer complaint. This article is thought-provoking and can help you decide your actions when next faced with an unreasonably dissatisfied customer.
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(Added:
1-Apr-2008
Hits:
131
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Calculated Costs of Just One Customer Complaint
By
Patricia Weber
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One complaining customer is your opportunity to improve. You can rescue the potential, immense loss when you improve on what that one customer complains about. Provide a solution that they agree is more than satisfactory. Statistics show that 7 out of 10 customers will do business with an organization again if a complaint is resolved in their favor relatively quickly.
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(Added:
1-Apr-2008
Hits:
150
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How to Lose Customers Through Bad E-mail Habits
By
Lori Richardson
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Three prevalent bad e-mail habits are discussed here. See if you are guilty of any one of them to rethink how you use e-mail to contact customers for your small business.
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(Added:
25-Mar-2008
Hits:
49
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Fostering Superior Customer Service
By
Peter Lawless
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Knowing how to amaze your customers is something that you must instill within the company culture. Here are some pointers to ensure you have loyal customers.
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(Added:
19-Mar-2008
Hits:
45
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Pages Updated On:
11-Aug-2008
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14:19:17
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