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Coaching and Mentoring Employees
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The ACHIEVE Coaching Model
By
Fiona Eldridge and Dr Sabine Dembkowski
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The seven-step ACHIEVE Coaching Model™ focuses on five essential coaching skills – development of rapport, deep listening, creative and open questioning, open and honest feedback, and use of intuition. Here the model is explained, and its practical application is demonstrated in two case studies.
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(Added:
16-Oct-2007
Hits:
33
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Creating a Company Mentoring Program
By
Barton Goldsmith
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Could you use some great tactics to help motivate and grow your team? Understanding a tactical approach is your first step. Unlike strategic plans, tactics are processes you can immediately put to use. The key is not just implementing these ideas, but doing it in such a way as to achieve positive results in the short term. Here are some tactics used by great Mentors in some very successful companies.
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(Added:
16-Oct-2007
Hits:
36
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Coaching: An Imperative For Leaders
By
Josh Bersin
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When the author meets a high performing leader he always observes many common traits that makes them great coaches. Find out what these traits are and how you can implement coaching in your organization.
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(Added:
31-Oct-2007
Hits:
89
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Who Needs a Coach?
By
Dr. Marilyn Manning
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Describes the benefits of using a coach in the workplace. This article also will help you to decide if you and your team can benefit from using a coach.
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(Added:
1-Nov-2007
Hits:
72
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How to Make Cold Calling Work for Your Business
By
Kevin Stirtz
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This article can teach you how to build a successful cold calling system. Learn how your cold calling system can be a fantastic source of qualified leads for your small business.
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(Added:
14-Feb-2008
Hits:
41
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How To Effectively Cold Call Leads
By
Dave Cole
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How should one start a cold call to a potential client? This article will
provide you with the opening that has proved successful for the author. The promise is that it's concise and professional -- see how you can adapt this practice to your small business.
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(Added:
14-Feb-2008
Hits:
44
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How To Handle Customer Complaints
By
Derek Stockley
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This is an about handling customer complaints. It highlights how good practices can minimise the unhappiness caused by bad customer service practices and processes.
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(Added:
20-Feb-2008
Hits:
45
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Don't Blow it When Your Prospect Answers the Phone
By
Jill Konrath
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Here's some good advice for your small business concerning cold calling and prospective clients. Several tips for sounding professional and efficient are included.
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(Added:
21-Feb-2008
Hits:
59
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My Emails Are Not Being Delivered
By
n a
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Do you know what the terms 'blacklisting' and 'whitelisting' mean, and how they can affect your small company's bottom line? If e-mail is your choice for marketing, you won't want to skip this article.
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(Added:
11-Mar-2008
Hits:
50
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Customers
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Fostering Superior Customer Service
By
Peter Lawless
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Knowing how to amaze your customers is something that you must instill within the company culture. Here are some pointers to ensure you have loyal customers.
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(Added:
19-Mar-2008
Hits:
45
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How to Lose Customers Through Bad E-mail Habits
By
Lori Richardson
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Three prevalent bad e-mail habits are discussed here. See if you are guilty of any one of them to rethink how you use e-mail to contact customers for your small business.
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(Added:
25-Mar-2008
Hits:
49
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Resolving Conflicts with Clients
By
Ginger Derrickson
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A personal account of one small business owners' dilemma with regards to resolving a customer complaint. This article is thought-provoking and can help you decide your actions when next faced with an unreasonably dissatisfied customer.
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(Added:
1-Apr-2008
Hits:
131
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Top 10 Ways to Keep Your Customers
By
Kate Schultz
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This ten item list is essential reading for all small business owners. As well as using it as a checklist for day-to-day customer interactions, it can be used as a high-level training plan when training your employees in customer service.
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(Added:
1-Apr-2008
Hits:
177
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Calculated Costs of Just One Customer Complaint
By
Patricia Weber
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One complaining customer is your opportunity to improve. You can rescue the potential, immense loss when you improve on what that one customer complains about. Provide a solution that they agree is more than satisfactory. Statistics show that 7 out of 10 customers will do business with an organization again if a complaint is resolved in their favor relatively quickly.
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(Added:
1-Apr-2008
Hits:
150
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Hiring And Using External Professionals
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Health Insurance Information for Small Businesses
By
Audrey Hoffman
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Here's some information about providing health insurance for the people that work for you. In most states, insurance carriers offer health insurance for businesses with as few as two employees. This article should provide you with some ideas for obtaining health insurance for your employees.
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(Added:
11-Feb-2008
Hits:
44
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Cost of Small Business Insurance
By
n a
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A discussion of the various types and costs of small business insurance. Included in the discussion are employee health benefits as well as business protection insurance.
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(Added:
12-Feb-2008
Hits:
50
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Get More Value For Your Consulting Dollar
By
Glory Borgeson
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Consulting arrangements can do wonders for a business. So many times, though, businesses waste money on consultants because they don't know how to channel consultant expertise into increased net profit. Read on to find out how to get value for your consulting dollar.
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(Added:
12-Feb-2008
Hits:
49
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Business Loans for Start-Ups: How to Get Approved
By
Phil Trumble
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If you want to borrow money to start your small business, here's some great information on the information that you will need to supply to your lender. Going to your business loan meeting well-prepared can make the process easier for you.
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(Added:
19-Feb-2008
Hits:
45
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Preparing for a Business Plan Presentation
By
Stever Robbins
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This article advises you to investors know your business plan inside out in order to attract investors. Other tips for preparing for your business plan presentation are included.
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(Added:
10-Mar-2008
Hits:
55
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7 + 1 Criteria
By
Peter Lawless
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Here are some very relevant issues a business owner should consider, when hiring an external sales & marketing consultant or company.
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(Added:
19-Mar-2008
Hits:
49
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Leadership Employee Motivation Work Climate Credibility
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Gold Stars are Free! Recognition is a Powerful Motivator
By
Brenda Follis
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This article pays attention to the employees of your small business who are not winning any gold stars for their performance. How to motivate these folks? You must find a program that motivates all of your employees, and this article can get you started.
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(Added:
19-Feb-2008
Hits:
61
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Telephone Manners: Telephone Tips
By
n a
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Good telephone manners are essential to a small business. If you or your employees need a quick refresher, be sure to read this article. Phone manners and style do matter.
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(Added:
19-Feb-2008
Hits:
54
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Developing Customer Eyes
By
T. Scott Gross
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The author discusses one aspect of leadership that distinguishes the amateurs from the professional small business owners. See if you have what it takes to become a successful leader.
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(Added:
5-Mar-2008
Hits:
53
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Employee Issues
By
n a
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Here's some advice for keeping your employees happy and motivated to work well for your small business.
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(Added:
18-Mar-2008
Hits:
55
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Is Goal a 4 Letter Word?
By
Peter Lawless
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This article explores the importance of knowing the lifetime value of your customers and how to calculate it. You can spot trends as they happen, and make the most from them.
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(Added:
19-Mar-2008
Hits:
55
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The Power of Inventive Thinking
By
Paul Walsh
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If you believe that the small business owners who are inventive and innovative are the winners in business, here are some tips and some examples of companies that have tapped into the potential of inventive thinking.
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(Added:
27-Mar-2008
Hits:
157
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Managing Employee Performance
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Empowering Employees When Delegating - For Dummies
By
n a
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This article has been adapted from the book 'Coaching & Mentoring For Dummies'. Find out why 'entrust' is a key word in delegating and what is the best part of your work that you should delegate.
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(Added:
12-Feb-2008
Hits:
56
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Delegating Effectively - For Dummies
By
n a
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This article has been adapted from the book 'Managing For Dummies'. Read these six steps for effective delegation to ensure that your employee to whom you delegate tasks is successful.
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(Added:
12-Feb-2008
Hits:
51
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Managing Your Employees: Giving and Receiving Employee Feedback
By
n a
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Employee feedback is essential to an organization. You need to give feedback to your employees and you must also ask for their feedback in return. This allows you to learn more about each worker and create a more productive workplace.
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(Added:
12-Feb-2008
Hits:
48
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Making the Most of Employees
By
Sloan Brothers and Daniel Kehrer
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If employees are crucial to the success of your small business, you need to ensure that you know how to deal with people issues. You will find this article useful. Also useful, is a list of additional resources to help you face the everyday questions, common obstacles and unexpected twists of people management.
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(Added:
12-Feb-2008
Hits:
50
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When Should You Delegate and When Should You Duplicate?
By
Glory Borgeson
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We've all heard about delegation. We know we should do it. But what is the best way to ensure success? And what is this "duplication" mentioned in the title? Read on to find out (there is even an example from "Desparate Housewives" TV show!).
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(Added:
12-Feb-2008
Hits:
61
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Effective Employee Management
By
John Meyers
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Within this article are three basics with regards to effective employee management. Also included are some action items you can take to apply this rules to your small business.
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(Added:
19-Feb-2008
Hits:
50
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Negotiating And Conflict
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Conflict Resolution
By
n a
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There are three main areas where conflicts occur in business. Find out what they are. Also, find out how you can disagree diplomatically when you are managing conflict.
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(Added:
1-Apr-2008
Hits:
145
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How Do I Manage Workplace Conflict?
By
Phil Lye
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Read about the common causes of workplace conflict to gain insight for resolving the conflict. Also provided are some tips for becoming proactive and managing the conflicts within your small business.
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(Added:
1-Apr-2008
Hits:
139
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Engage in Conflict Now
By
IIlene Wasserman
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This article proposes that you look for conflict within your small business in order to establish guidelines for resolution of future conflicts where the stakes may be higher.
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(Added:
1-Apr-2008
Hits:
184
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Ten Common Conflict Resolution Mistakes and How to Avoid Them
By
Liz Bywater
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As the employer and the owner of your small business you have seen how quickly differences of opinions can escalate into conflict. Here's how NOT to react so that the conflict can be resolved quickly and effectively.
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(Added:
1-Apr-2008
Hits:
347
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Personnel Hiring Policies
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Writing An Effective Job Description
By
Leigh A. Zaykoski
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Here's a short article that lists the characteristics of an effective job description. Not only will this help you to clarify your expectations, it may protect your small business from future liability.
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(Added:
7-Feb-2008
Hits:
47
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How to Write a Simple Job Description
By
Phil Lye
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Not all small business owners consider the risks of not having job descriptions documented and available to employees. Learn about some of the potential impacts to your small business when job descriptions are unavailable. Also, you'll want to use these tips for writing a simple job description.
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(Added:
7-Feb-2008
Hits:
29
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How to Write a Job Description
By
n a
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This article takes you through the seven steps for writing a great job description. Also included, are some tips and warnings that you won't want to miss.
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(Added:
7-Feb-2008
Hits:
64
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Big Career Opportunities at Small Businesses
By
Janet Scarborough
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As a small business owner ready to hire new talent you may worry that a small business may not attract the best potential employees. This article outlines the great career opportunies avialable in small businesses and can help you advertise your self as a good company to develop careers.
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(Added:
11-Feb-2008
Hits:
47
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Can I Ask That Question in a Job Interview?
By
Glory Borgeson
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In a job interview, is it ever all right to ask the interviewer why the person previously in the position is no longer there? And when the interviewer answers the question, what should you look for when their spoken response says that everything is great? Read on to get some tips for your next interview!
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(Added:
12-Feb-2008
Hits:
59
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Every Interaction Counts
By
Amy Alberts
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Here are a few tips for scheduling interviews and following-up.
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(Added:
13-Feb-2008
Hits:
56
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Employment Essentials Starter Kit
By
Liz Walton
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The author of this article is a Human Resources Management Consultant. Here e she offers her advice on the issues involved in staff recruitment and employment.
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(Added:
4-Mar-2008
Hits:
56
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Sales
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Overcome Objections to Close More Sales
By
Craig Harrison
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This article discusses different ways to deal with objections from potential customers. Learn how to make a sale in spite of a customer's protests and objections.
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(Added:
25-Mar-2008
Hits:
61
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Reject Sales Rejections!
By
Craig Harrison
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This article is a discussion around the topic of handling yourself well when your sales pitch is rejected. This is an especially good talent to have if you are a small business owner.
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(Added:
25-Mar-2008
Hits:
66
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Proven Online Cross-Selling and Upselling Techniques
By
n a
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Cross-selling and upselling are established methods of improving your sales and increasing customer loyalty. Many product types and Web sites lend themselves perfectly to cross-selling. Do yours? Find out by comparing your small business techniques with those discussed in this article.
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(Added:
25-Mar-2008
Hits:
56
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Getting Customers to Buy More
By
Yanik Silver
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If you want to increase the profits for your small business, read about this smart upselling technique and watch your sales increase.
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(Added:
25-Mar-2008
Hits:
32
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Upselling Sales Strategies That Will Help You To Make More Profits
By
Gavin Ingham
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If you have sales people working on behalf of your small business, you will want to read about these strategies guaranteed to help your sales staff improve their upselling techniques. Especially important to note is how essential it is for your sales staff to know your products and services well.
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(Added:
26-Mar-2008
Hits:
56
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Up Selling Your Customers
By
Mike Kirkwood
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Although this article was orginally published in 2003, the upselling techniques described are still appropriate. If your small business is a small shop, you can put these suggestions to immediate use.
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(Added:
27-Mar-2008
Hits:
152
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Sales Marketing And Public Relations
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In Networking NOT Working For You?
By
Craig Harrison
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Here's nine mistakes networkers make, and 26 networking success tips for your small business.
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(Added:
25-Mar-2008
Hits:
63
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My 5 Second Rule for Small Business Owners
By
Jim Degerstrom
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Do you know - according to this author -how long it takes to convince a prospective customer to stay on your web site? Read some interesting views and tips for keeping customers engaged in cyberspace and real life sales situations.
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(Added:
26-Mar-2008
Hits:
47
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What Image Does A Good Brand Name Have On Customers?
By
n a
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If you never heard of the concept of "mind share", read on and find out how it compares to the concept of "market share". Find out also, the effects a good brand name can have on the customers of your small business.
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(Added:
26-Mar-2008
Hits:
49
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Improve Your Business With Traditional Marketing
By
Jim Olivero
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Only by understanding the differences between traditional marketing and Internet marketing can the businessperson turn website visitors into website customers.
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(Added:
26-Mar-2008
Hits:
63
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No Dollar, No Client?
By
Jefferey Glaze
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Find out how business networking can help your small business marketing efforts with a minimum of cash.
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(Added:
26-Mar-2008
Hits:
46
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Use Your Time And Dollars Wisely On Advertising!
By
Paras Shah
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Find out how to advertise and market your small business while growing your profits. This article is geared towards web marketing techniques.
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(Added:
26-Mar-2008
Hits:
56
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Self Motivation And Managing Self
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What Stops You?
By
Paul Lemberg
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Have you ever had a terrific idea which you didn't act on? This article will stop your procrastinating and keep you in action.
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(Added:
19-Mar-2008
Hits:
59
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Refresher on Covey's Seven Habits
By
Lori Richardson
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This is an excellent read for any small business owner who strives for progress. A great way to start your work week is to refresh yourself with the seven effective habits.
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(Added:
25-Mar-2008
Hits:
41
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Want to Learn the Power of Ten in Success Strategies?
By
Pat Campbell
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If asked, we are sure that many small business owners value personal success over business success. Try a week of breaking up your business activities into blocks of ten, as suggested. See if you like the business and personal results.
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(Added:
26-Mar-2008
Hits:
49
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Starting Planning Deciding
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Understanding The Ambidextrous Organization
By
Melih Oztalay
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Learn more about "ambidextrous organizations" and how they provide a proactive business proven model for small business owners looking to venture into unproved products or services while taking care of business as usual.
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(Added:
26-Mar-2008
Hits:
48
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Every Business Owners Toughest Decision
By
Dave Roth
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This is a personal story told to demonstrate to small business owners how important it is to include the long-term plan portion of a business plan.
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(Added:
26-Mar-2008
Hits:
53
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Common Mistakes In Business Plans
By
n a
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Before you start to present your business plan, you'll want to read this article to ensure that your plan does not contain any of these typical mistakes. Areas covered include: financials, marketing, and organization.
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(Added:
26-Mar-2008
Hits:
73
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Is Small Business Ownership Right For You?
By
Ben Franklin
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See if you have the skills and mind-set that have proven to be the keys of a successful small business owner. Also, learn about some of the hurdles you should prepare for as an owner of your own small business.
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(Added:
26-Mar-2008
Hits:
33
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Steps To Stepping Up
By
Paul Walsh
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Whether you’re adding your second store or your 50th, these steps will help smooth the path to expansion.
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(Added:
27-Mar-2008
Hits:
140
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To Classify
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The Most Important Day
By
Delivee L. Wright
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The first day of class is a very important time for faculty to establish a tone for what will happen the rest of the term. It is appropriate that a teacher reflect on just what climate and first impression she/he would like to establish. This article offers some ideas about that all important day.
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(Added:
6-Jul-2007
Hits:
84
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A Guide to Adult Education Options
By
n a
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This article discusses different adult education options like four year universities and colleges, community colleges, trade schools or vocational schools and online education programs.
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(Added:
6-Dec-2007
Hits:
47
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Common Adult Education Programs in Technology
By
n a
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There are a variety of tech programs available for those seeking to gain professional knowledge and advancement. Along with tuition reimbursement many companies provide in-house training to their employees trying to keep their companies on the cutting edge. With the benefit of in-house training tech companies are finding themselves in the search for educational developers creating a whole new industry.
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(Added:
6-Dec-2007
Hits:
44
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An Overview of Technologies Taught in Adult Schools -- Education-Portal.com
By
n a
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Continuing your education is easier with the opportunities that are available through Technology Adult Education. You may choose from a variety of technical trades and focus your efforts on courses that will help you advance your career or start a new one. Many colleges and trade schools offer evening & weekend classes, which means that Technology Adult Education can be designed to fit into your lifestyle of family and work.
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(Added:
6-Dec-2007
Hits:
49
)
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10 Ways to Stay Ahead of Your Restaurant Competition - Part 1
By
Ian MacDonald
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Every restaurant owner should constantly be taking an objective look at how well your restaurant is doing. Staying ahead of the competition will keep you on your toes. Here are some ways you can get a good report card.
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(Added:
10-Mar-2008
Hits:
45
)
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10 Ways to Stay Ahead of Your Restaurant Competition - Part 2
By
Ian MacDonald
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Every restaurant owner should constantly be taking an objective look at how well your restaurant is doing. Staying ahead of the competition will keep you on your toes. Here in part 2 of this article, we look at more ways you can get a good report card.
pop
(Added:
10-Mar-2008
Hits:
39
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Pages Updated On:
11-Aug-2008
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14:19:17
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